Billing Issue

WHAT WILL SHOW ON MY CREDIT CARD STATEMENT?

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with.

For memberships though Gateway: "altiris.co 1-844-917-2717" will show on your credit card statements.
For memberships through Epoch: "EPOCH.COM *AtirPro" will show on your credit card statements.
For memberships through CCbill: "CCbill.com*Altiris Prod" will show on your credit card statements.
For memberships though Segpay: "Segpay.com*Altiris Prod" will show on your credit card statements.
For memberships though Vendo: "VendoStore*ICC" will show on your credit card statements.

HOW OFTEN WILL I BE CHARGED FOR A MEMBERSHIP?

We have several membership options depending on what membership you chose:

$1 trial is for 2 days of unlimited access, and then $29.90 per month until canceled.
$14.90 for 30 day access renews every 30 days until canceled.
$19.90 for 30 day access renews every 30 days until canceled.
$29.90 for 30 day access renews every 30 days until canceled.
$59.90 for 90 day access renews every 90 days until canceled.
$94.80 for 365 day access is a one time payment and and does not renew.

WHAT ARE THE WEBSITES FOR THE BILLING COMPANIES YOU USE?

Gateway Billing (RocketPay): 3rdshiftvideo.com/gateway.html
Epoch: epoch.com
SegPay: segpay.com
CCBill: support.ccbill.com
Vendo: secure.vend-o.com/customers/profile/login/

IS IT SAFE TO SIGN UP?

Your transaction is 100% safe, secure and confidential. The billing companies we use provide safe and reliable payment processing and have earned the trust of thousands of customers worldwide. Upon signup, you will be taken to a secure and encrypted payment gateway that is specifically configured to maximize the security of all transactions.

Technical Support

HOW DO I DOWNLOAD VIDEOS TO MY COMPUTER?

First go to the scene that you would like to download.Then scroll down and select the format you want to download by right clicking the link and selecting "Save Target As" (Save Link As if you are using FireFox instead of Internet Explorer). A box asking you where you would like to download the movie to will appear. Select the destination of the file and click save.

For users with a slower connections such as dial-up, you might want to try going to the segmented video clips instead of the full length video link. The movies are cut up into 5 minute segments so that downloads are a little faster due to the smaller file size.

I CAN HEAR THE AUDIO, BUT I CAN'T SEE ANY VIDEO. HOW DO I FIX THIS?

It is most likely due to the fact that you are missing the DivX codec on your PC. You can download it for free from DivX's official site here. Once downloaded, install it and restart your computer. You should then be able to play the movies you downloaded without a problem.

WHY CAN'T I LOG IN?

There are a few possible reasons. Make sure your membership hasn't expired yet. It's also possible that you are using the wrong username/password combination. Check your purchase confirmation email that was sent to you when you originally signed up. All of your login info will be in that email. Check your junk/spam folder if you are using a web based email service such as Hotmail, Yahoo or Gmail since they sometimes mistakenly send our emails there.

I FORGOT MY PASSWORD, HOW DO I RETRIEVE IT?

In order to obtain your password, you can contact us by using the form below, agents are available 24/7. You can also visit Vendo, CCBill or SegPay or Epoch or GateWay. You will then be asked to provide both your username and e-mail address and once completed, your password will be e-mailed back to you.

If you cannot remember your username in addition to your password and no longer have the confirmation e-mail from the original sign-up, please contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed.

Cancel Your Membership

HOW DO I CANCEL MY MEMBERSHIP?

To cancel your membership at any time, simply click one of the links below for the billing company that processed your transaction:

Gateway Billing (RocketPay), our authorized sales gateway

24/7 Live Agent: 1-844-917-2717

Epoch.com, our authorized sales agent.

24/7 Live Agent: 1-800-893-8871

CCBill.com, our authorized sales agent.

24/7 Live Agent: 1-800-510-2859

SegPay.com, our authorized sales agent.

24/7 Live Agent: 1-866.450.4000

Vendo.com, our authorized sales agent.

24/7 Live Agent: 1-877-777-3758

If you do not remember which billing company processed your transaction, please be sure to check your SPAM folder for the confirmation email that was sent. The confirmation email contains your purshase details which is needed to locate your account. If you cannot find your confirmation email, we are happy to assist you.

HOW CAN I CONFIRM MY MEMBERSHIP IS CANCELED?

Upon canceling your membership, a confirmation e-mail is automatically sent to the e-mail that was used for the initial sign-up (Note: no cancel email is sent if you joined via GateWay (RocketPay) Billing, Click here to Cancel your GateWay membership). Since many web-based e-mail providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation e-mails as spam or junk, please be sure to verify in the spam/junk folders in order to ensure that the confirmation e-mail was indeed received.

If it still appears as though you have never received a membership cancellation e-mail, please contact us and one of our agents will be able to assist you.

Contact Us